Product complaints and disputes

PRODUCT COMPLAINTS AND DISPUTES

SHIPPING COMPLAINT

If your product is damaged in transit or does not match your order (wrong or missing item), please notify us by email cotamall.com@gmail.com within 48 hours of delivery.

First, you will receive an auto reply as a reply, please reply to the auto reply and forward a photo about the package (with a visible label) and the received products where the damage is clearly visible.

We are treating your complaint as a priority and sincerely apologize for the inconvenience.

COMPLAINT ABOUT THE PRODUCT OR SERVICE

If you have followed the product instructions and the problem persists, please contact us by email cotamall.com@gmail.com .

First you will receive an auto reply as a reply, please reply to the auto reply and forward a photo or a video of the product where it is clearly visible that the product is not working (switched on, charging, connected device, etc.).

If you cannot prove the fault with a video, we may ask you to return the product so that we can check the product. Shipping costs are borne by the sender, we do not accept cash on delivery shipments.        

ONLY THE REQUESTS THAT MEET THE CONDITIONS WILL BE RESOLVED POSITIVELY.